Three UK customers left without data after network failure

1 month ago
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Three UK mobile customers are still without data or signal after a network failure last night.

The website Downdetector, which offers a live overview of outages across different networks, says the problems started at 11:29pm on Wednesday.

The data failure means users are unable to access the internet, while the loss of signal means customers cannot make calls or send text messages.

Three UK said its engineers are working to fix the problem and has advised customers to their phones off and on again.

The company added that the “service is returning to normal” and they expect the issue to “be resolved over the course of the day”.

A map shows the part of the country where complaints have been logged. Pic: Downdetector
Image: A map shows the part of the country where complaints have been logged. Pic: Downdetector

Downdetector reports complaints have been logged in cities including Manchester, London, Glasgow, Birmingham and Liverpool.

A map also shows complaints were reported in Nottingham, Bristol, Cardiff and Belfast.

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Twitter user Bryan Elwick wrote: “Hey ThreeMobile (sic), what have you done with all my lovely mobile data? I’m bereft without it. Please sort asap… @ThreeUK @ThreeUKSupport.”

Alexandre Dias posted: “Complete meltdown of @ThreeUK, no service anywhere, website no working, etc. Imagine being out at midnight and having to call 999 and not being able to do it. Incredible.”

Dan Checklin tweeted on Thursday morning: “@ThreeUK how’s about I keep my money this month? I’m paying for unlimited everything and I’ve currently had no internet access or signal for 10 hours.”

The majority of users who flagged the issue with Downdetector cited problems with mobile internet.

Three UK has not yet confirmed what caused the outage or how many people have been affected.

The company said in a statement: “Following technical difficulties with our services across voice, text and data, some customers will be experiencing an intermittent service.

“Our engineers are working to fix the issue and the service is returning to normal, and we expect it to be resolved over the course of the day.

“We advise our customers to turn their phones off and on or turn airplane mode on and off, which may resolve the issue.

“We are sorry for the inconvenience caused to our customers.”

Three’s website was also unavailable on Thursday morning, instead displaying a message which said it was down for “essential maintenance”.

The outage came on the day the mobile operator O2 became the latest to begin the rollout of its next-generation 5G network.

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